Joe’s Garage Rolleston is seeking two Duty Managers to support daily cafe operations in a fast-paced hospitality environment. The role includes leading and training staff, delivering excellent customer service, maintaining high operational standards, assisting with rostering, stock control, and ensuring health and safety compliance. Applicants must hold a valid Duty Manager Certificate and have strong communication and teamwork skills. Flexible availability, a positive attitude, and hospitality experience are highly valued.

Job Description – Duty Manager

Location: Joe’s Garage Rolleston
Hours: 30–45 hours per week, rostered shifts including weekends
Employment Type: Full-Time Permanent
Pay Rate: $27–$32 per hour depending on experience

About Joe’s Garage

Joe’s Garage Rolleston is the newest addition to the Joe’s family — a welcoming space where people can come together any time of the day to relax, catch up with friends, and enjoy fantastic food and drinks.

We are committed to delivering a high-quality customer experience in a relaxed environment with friendly, efficient service. Our motto is:

“Simple, Fast & Reliable”

Purpose of the Role

The Duty Manager is responsible for supporting the Cafe Manager in the day-to-day running of the cafe while ensuring exceptional customer service, operational efficiency, and a positive team culture.

This role requires a hands-on leader who can supervise staff, maintain high service standards, assist with training, support cafe operations, and ensure compliance with all operational, health & safety, and licensing requirements.

Key Responsibilities

Customer Service & Guest Experience

  • Deliver a true Joe’s Garage experience through fast, friendly, and professional service
  • Maintain strong customer satisfaction and encourage repeat business
  • Meet, greet, and assist customers in a welcoming manner
  • Handle customer complaints professionally and resolve issues efficiently
  • Ensure customers receive prompt service and support throughout their visit
  • Promote specials, cabinet food, takeaway options, and loyalty promotions
  • Maintain a positive, energetic, and welcoming cafe atmosphere
  • Build strong relationships with regular customers

Leadership & Team Support

  • Support and supervise front-of-house and barista staff
  • Assist the Cafe Manager with staff training and development
  • Ensure all staff follow Joe’s Garage procedures and standards
  • Lead by example and maintain a positive team culture
  • Assist with staff communication, shift coordination, and team performance
  • Provide support across all cafe areas when required

Barista & Coffee Service

  • Prepare and serve high-quality coffees according to Joe’s Garage standards
  • Operate coffee equipment efficiently and safely
  • Grind coffee, extract shots, froth milk, and prepare beverages
  • Maintain cleanliness and organisation of coffee stations
  • Restock coffee beans, milk, teas, and café supplies as required
  • Monitor wastage and maintain quality control standards

Operations & Service

  • Oversee smooth day-to-day cafe operations
  • Support opening and closing procedures
  • Ensure service standards, cleanliness, and presentation are consistently maintained
  • Monitor tables, customer flow, and service efficiency
  • Assist with takeaway and dine-in service
  • Ensure tills, tabs, and payments are processed accurately
  • Reduce walkouts, wastage, and service delays

Cleaning, Hygiene & Health & Safety

  • Ensure all cafe areas remain clean, safe, and organised
  • Follow food safety, hygiene, and health & safety requirements
  • Monitor hazards and report unsafe conditions
  • Ensure staff follow safe working practices
  • Maintain high presentation and hygiene standards at all times
  • Support deep cleaning schedules and checklist completion

Stock, Administration & Rostering

  • Assist with rostering and shift coverage
  • Support stock ordering, stocktakes, and inventory control
  • Monitor wastage, cost control, and operational efficiency
  • Assist with cafe administration and daily reconciliations
  • Support marketing activities, promotions, and events
  • Maintain tidy office and operational spaces
 

Skills & Experience Required

  • Current Duty Manager Certificate (essential)
  • Prior hospitality experience preferred
  • Barista experience and coffee knowledge preferred
  • Strong customer service and communication skills
  • Leadership and team management ability
  • Well organised and reliable
  • Ability to work under pressure in a fast-paced environment
  • Hospitality or Food & Beverage qualification beneficial

Personal Attributes

We are looking for someone who is:

  • Friendly, outgoing, and approachable
  • Energetic and team-focused
  • Professional and reliable
  • Organised and proactive
  • Able to multitask and stay calm under pressure
  • Passionate about hospitality and customer service

This role involves:

  • Standing for extended periods
  • Working in a fast-paced and busy cafe environment
  • Lifting and carrying cafe supplies
  • Exposure to hot surfaces, steam, wet floors, and kitchen equipment

What We Offer

  • Supportive and friendly work environment
  • Ongoing training and development
  • Opportunity for career growth within Joe’s Garage
  • Competitive hourly rate
  • Fun and fast-paced team culture

NOTE: All Joe’s Garage staff may need to complete duties requested of them by their Manager or Manager on Duty that are not explicitly listed in this job description. Because Joe’s Cafes are small hospitality operations, it is an expectation for all staff to be flexible and versatile.

 
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Employer Questions

Your application will include the following question(s):

  • Which of the following statements best describes your right to work in New Zealand?

  • Do you currently hold a valid Duty Manager Certificate in New Zealand?
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