Business Manager

About the Role

The Business Manager will be responsible for managing the overall commercial, operational, people, and compliance performance of both Pizza Hut stores. The role will focus on ensuring that the existing stores operate consistently, efficiently, and profitably, while enabling the Director to concentrate on long-term growth, expansion opportunities, and ownership-level strategic matters.

The successful candidate will work closely with Store Managers, Assistant Managers, Shift Supervisors, and operational staff to ensure that business objectives are converted into practical store-level action plans and measurable performance outcomes.

Key Responsibilities

The Business Manager will be responsible for:

• Managing the two Pizza Hut stores as one integrated business operation, ensuring consistent standards, systems, and performance expectations across both locations.
• Monitoring and improving financial performance, including sales, gross profit, labour cost, food cost, wastage, controllable expenses, cash variance, and store-level profitability.
• Preparing accurate and timely weekly and monthly management reports covering sales, margins, labour productivity, stock movement, customer complaints, staff performance, compliance matters, and operational risks.
• Ensuring effective implementation of operational systems, including opening and closing processes, cash handling, food preparation, stock ordering, cleaning, delivery operations, customer complaint escalation, and shift handovers.
• Leading Store Managers, Assistant Managers, Shift Supervisors, and operational staff by setting expectations, monitoring performance, coaching team leaders, and ensuring accountability for store-level outcomes.
• Overseeing workforce planning, rostering, leave coverage, recruitment needs, training allocation, and labour deployment across both stores.
• Ensuring compliance with Pizza Hut franchise standards, food safety requirements, health and safety obligations, employment-related procedures, and internal operating policies.
• Managing stock ordering, supplier coordination, inventory control, wastage reduction, stock rotation, and investigation of stock variances.
• Monitoring customer feedback, online ratings, complaint trends, delivery-platform performance, cancellation rates, refunds, and local promotional activities within franchise parameters.
• Identifying and escalating operational, financial, staffing, compliance, and reputational risks to the Director with practical and evidence-based recommendations.
• Implementing approved business improvement initiatives designed to enhance profitability, productivity, service quality, compliance, and operational consistency.

Required Skills and Experience

The ideal candidate will have:

• Relevant experience and/or qualification in business management, franchise operations, hospitality management, retail operations, or multi-site operations.
• Strong financial capability, including the ability to interpret sales reports, manage budgets, monitor costs, analyse margins, and implement performance-improvement actions.
• People-leadership skills, including the ability to lead store managers, supervisors, and operational staff.
• Strong operational discipline and an understanding of systems, process control, customer-service standards, compliance, and operational consistency.
• Sound commercial judgment, with the ability to identify risks, control costs, improve profitability, and make evidence-based recommendations.
• Practical awareness of food safety, workplace health and safety, employment obligations, and franchise operating standards.
• Strong communication and reporting skills, including the ability to communicate effectively with the Director, store teams, franchisor representatives, suppliers, and customers.
• The ability to travel between the New Plymouth and Bell Block stores and attend business meetings as required.