Duty Manager – Thai Restaurant

Duty Manager – Thai Restaurant

Position Title: Duty Manager
Location: Auckland
Employment Type: Full-time / Permanent
Hours: Minimum 30 hours per week, including evenings, weekends, and public holidays
Pay Rate: [$25 – $30 per hour, depending on experience]

About the Role

We are seeking an experienced and reliable Duty Manager to support the daily operation of our busy Thai restaurant located in a high foot-traffic hub in Auckland.

The role involves supervising floor operations, ensuring excellent customer service, overseeing staff during service, and maintaining compliance with licensing and health & safety requirements.

Our restaurant offers dine-in, takeaway, desserts, and alcoholic beverages in a fast-paced hospitality environment.

Key Responsibilities

• Supervise and coordinate front-of-house restaurant operations
• Lead and support restaurant staff during service
• Ensure high standards of customer service are maintained
• Manage bookings, customer enquiries, and complaints professionally
• Monitor staff performance and assist with staff training
• Ensure compliance with health and safety and food hygiene standards
• Assist with stock control and ordering
• Open and close the restaurant as required
• Support management with daily operational tasks

Skills and Experience Required

• At least 1 year of relevant work experience in hospitality, restaurant supervision, or duty management, OR
• A relevant NZQF Level 2 qualification (or higher), OR
• Hold a bachelor’s degree or higher in any field to demonstrate key transferable skills such as problem-solving, communication, time management, teamwork, learning agility, adaptability, professionalism, and accountability.

Applicants must also:

• Have good communication and interpersonal skills
• Be reliable, organised, and able to work under pressure
• Be available to work flexible hours, including weekends and evenings
• Hold a current LCQ certificate and Manager’s Certificate (preferred and eligible to obtain one) 
• Flexible availability, including weekends and evenings
• Knowledge of Thai food and culture is an advantage

How to Apply

If this role aligns with your skills and experience, please submit your CV and cover letter.

Please note: Applicants must be a New Zealand citizen, a New Zealand resident, or hold a valid New Zealand work visa.

Note: Only shortlisted applicants will be contacted.