About the Business

J&J Bains Food Limited operates two Pizza Hut franchise stores in Whanganui. The company is seeking an experienced and commercially minded Business Manager to oversee the two-store operation as one integrated business unit.

This role requires strong practical leadership, financial discipline, operational oversight, and the ability to achieve measurable results across sales, profitability, workforce performance, customer service, compliance, and franchise operational standards on a consistent daily basis.

About the Role

The Business Manager will be responsible for the overall commercial, operational, staffing, and compliance performance of both Pizza Hut stores. The position is focused on ensuring the existing stores operate efficiently, consistently, and profitably, while allowing the Director to focus on long-term growth, expansion opportunities, and broader strategic matters.

The successful candidate will work closely with Store Managers, Assistant Managers, Shift Supervisors, and operational staff to ensure business objectives are effectively translated into practical store-level action plans and measurable performance outcomes.

Key Responsibilities

The Business Manager will be responsible for:

  • Managing both Pizza Hut stores as one integrated business operation, ensuring consistent standards, systems, and performance expectations across both locations.
  • Monitoring and improving financial performance, including sales, gross profit, labour costs, food costs, wastage, controllable expenses, cash variances, and overall store profitability.
  • Preparing accurate and timely weekly and monthly management reports covering sales performance, margins, labour productivity, stock movement, customer complaints, staff performance, compliance issues, and operational risks.
  • Ensuring the effective implementation of operational procedures, including opening and closing routines, cash handling, food preparation, stock ordering, cleaning standards, delivery operations, customer complaint escalation, and shift handover processes.
  • Leading Store Managers, Assistant Managers, Shift Supervisors, and operational staff by setting clear expectations, monitoring performance, providing coaching and guidance, and maintaining accountability for store-level outcomes.
  • Overseeing workforce planning, rostering, leave coverage, recruitment requirements, training allocation, and labour deployment across both stores.
  • Ensuring compliance with Pizza Hut franchise standards, food safety regulations, workplace health and safety obligations, employment procedures, and internal operational policies.
  • Managing stock ordering, supplier coordination, inventory control, wastage reduction, stock rotation, and the investigation of stock variances.
  • Monitoring customer feedback, online ratings, complaint trends, delivery-platform performance, cancellation rates, refund patterns, and local promotional activities within franchise guidelines.
  • Identifying and escalating operational, financial, staffing, compliance, and reputational risks to the Director, together with practical and evidence-based recommendations.
  • Implementing approved business improvement initiatives aimed at enhancing profitability, productivity, service quality, compliance, and operational consistency.

Required Skills and Experience

The ideal candidate will possess:

  • Relevant experience and/or qualifications in business management, franchise operations, hospitality management, retail operations, or multi-site business operations.
  • Strong financial and commercial capability, including the ability to interpret sales reports, manage budgets, monitor costs, analyse margins, and implement performance improvement strategies.
  • Proven leadership skills, with the ability to lead and support store managers, supervisors, and operational staff effectively.
  • Strong operational management skills and a sound understanding of systems, process control, customer service standards, compliance requirements, and operational consistency.
  • Sound commercial judgement, including the ability to identify risks, control costs, improve profitability, and make practical evidence-based recommendations.
  • Practical knowledge of food safety requirements, workplace health and safety obligations, employment-related procedures, and franchise operating standards.
  • Strong communication and reporting skills, with the ability to communicate effectively with the Director, store teams, franchisor representatives, suppliers, and customers.

If you are interested in applying for this position, please apply or send an up-to-date copy of your CV.

 

Apply Now
Save