Job Details:

Location: Wanaka 

Position: Business Operations Manager 

Term: Permanent full time position 

Wage: $35.00 per hour 

Hours of work: Minimum 30 hours per week, Maximum 40 hours per week Shifted from Monday to Friday 

Requirement: 

• At least 5 years of relevant working experience or qualification of Level 7  bachelor’s degree or above 

Preferred candidate attributes: 

• Excellent communication and interpersonal skills 

• Strong organisational and time management skills 

• Reliable, proactive and able to work under pressure 

• Strong leadership and problem-solving abilities 

• Ability to manage multiple operational tasks efficiently 

Duties and Responsibilities: 

• Planning, organising and overseeing the overall business operations and  administrative functions of the company across travel, accommodation and related  hospitality services 

• Developing, implementing and maintaining company-wide operational policies,  administrative systems and service procedures to improve organisational  efficiency, productivity and customer experience 

• Managing day-to-day business operations including operational planning,  workflow coordination, resource allocation, service delivery monitoring and  internal reporting systems 

• Assisting senior management with strategic business planning, operational  improvements, organisational development initiatives and long-term business  growth objectives 

• Monitoring operational budgets, expenditure and financial performance, and  preparing internal operational and management reports to support business  decision-making 

• Managing and coordinating administrative, operational and customer service staff,  including recruitment support, staff scheduling, training coordination and  performance monitoring

• Developing and maintaining internal compliance procedures to ensure the  company meets employment, health and safety, operational and industry  regulatory requirements 

• Reviewing and improving operational systems, administrative processes and  workflow procedures to enhance efficiency, consistency and service quality  across the organisation 

• Coordinating relationships with suppliers, accommodation providers, contractors  and external service partners to ensure effective operational support and service  delivery 

• Overseeing office administration, records management, operational  documentation and internal reporting processes across the organisation

• Managing operational issues, service escalations and customer-related matters to  maintain high standards of client satisfaction and business reputation

• Providing administrative and operational support to senior management, including  preparing reports, operational analysis and business performance updates

• Coordinating cross-functional operational activities to support the smooth  delivery of travel, accommodation and related business services 

• Supporting organisational resource planning and operational management to  ensure effective utilisation of company resources and operational performance 

If you are interested in this position, please do not hesitate to send your CV to  Nick@hitravel.co.nz 

Applicants for this position should have NZ residency or a valid NZ work visa 

 

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