Hotel Manager

About Us

Hana Lodge is a historic boutique estate originally established in the early 1900s, set on the tranquil northern shores of Lake Rotorua at Hamurana. We offer a full range of premium experiences, including elegantly appointed guest rooms, a fine-dining restaurant and lounge bar showcasing modern New Zealand cuisine, an outdoor swimming pool, spa pools and private sauna, a full-sized tennis court, and beautifully landscaped gardens home to world-class sculptures and a serene bamboo forest. Every detail is designed to ensure our guests enjoy comfort, tranquillity, and a truly memorable stay.

We're now looking for an experienced Hotel Manager to join our team and help lead this exciting next chapter. If you're passionate about hospitality and want to be part of an estate that values excellence, artistry, and genuine warmth, we'd love to hear from you.

Who we need

We’re seeking a Hotel Manager with the following qualifications and skills:

• Diploma or higher Qualification in Business, Management, or Hospitality. Or a minimum of 2 years of relevant experience.
• Hold a valid LCQ certificate.
• Familiar with Canva, Microsoft Office Suite, and hotel management systems, including RMS, Clarity, and SAP.
• Fluency in English with excellent written and verbal communication skills, ability to communicate effectively with clients.
• A good work ethic and professional attitude
• Experience in digital marketing, social media management, and bilingual campaign coordination will be an advantage.

What We Offer

• Competitive pay of $35–$40 per hour, depending on experience and skill level
• A minimum of 30 hours per week
• Staff discount for hotel meals and accommodation. Supportive and friendly work environment, and the opportunity to work with a great team.

Your Responsibilities

• Oversee daily Hotel operations, including reservations, front office, housekeeping, restaurant operations, events, and property maintenance to ensure efficient operations and high-quality guest service delivery.
• Handle guest enquiries, complaints, and refund requests promptly and professionally, while assessing customer feedback and implementing service improvements to maintain high levels of guest satisfaction.
• Monitor and ensure compliance with liquor licensing requirements, health and safety standards, employment and company policies and procedures.
• Train, roster, supervise, and conduct performance reviews for staff, including reviewing weekly timesheets and payroll records to ensure labour efficiency, payroll accuracy, and compliance.
• Manage financial administration and operational performance, including daily banking, reconciliation, reporting, cost control, inventory stocktakes, and monthly account reconciliation.
• Coordinate reservations and revenue management activities, including managing agent bookings, negotiating and confirming contracted rates, maintaining relationships with travel agents and business partners, and managing pricing strategies for FIT (Free Independent Traveller) guests to maximise occupancy and revenue outcomes.
• Analyse occupancy, revenue, and operational performance data, and prepare reports and business recommendations for owners and senior management to support operational planning and business growth.
• Utilise hotel management systems (including RMS, Clarity, and SAP) to support reservations management, operational efficiency, reporting, and business data analysis.
• Perform other duties as assigned by the General Manager or hotel owner to ensure smooth hotel operations.

If you are a passionate Hotel Manager who’s ready to join us, please apply with your CV.