Head Housekeeper

Key Duties & Responsibilities

• Supervise housekeeping staff including room attendants, cleaners, and laundry personnel to ensure efficient daily operations.
• Plan, schedule, and allocate work duties to housekeeping team members.
• Inspect rooms and public areas to ensure cleanliness, hygiene, and presentation standards are maintained.
• Ensure compliance with health, safety, and hygiene regulations across all housekeeping activities.
• Manage inventory and supplies, including ordering cleaning materials, linen, and guest amenities.
• Coordinate with other departments (front office, maintenance, management) to ensure smooth operations and guest satisfaction.
• Train, mentor, and evaluate housekeeping staff to maintain service quality and performance standards.
• Handle guest requests and complaints related to housekeeping services in a professional manner.
• Maintain records and reports related to staff attendance, cleaning schedules, and inventory usage.
• Monitor and control costs within the housekeeping department.

Requirements

• Relevant qualification (e.g., Level 4 or above in Hospitality, Hotel Management, or a related field), OR
  At least 2 years of relevant work experience in housekeeping or accommodation services.
• Previous supervisory or leadership experience in a housekeeping or hospitality environment would be an advantage.
• Knowledge of cleaning standards, hygiene practices, and health & safety regulations.
• Strong organizational and time management skills with the ability to manage multiple tasks.
• Good communication skills and ability to coordinate with staff and other departments.