Office Manager

As our business continues to expand and project volumes increase, we are seeking an experienced and highly organised Office Manager to oversee the day-to-day administrative and operational functions of the business. The Office Manager will play a critical role in supporting the company’s tiling and renovation projects by coordinating office operations, managing client communications, maintaining administrative systems, and ensuring efficient workflow between customers, suppliers, subcontractors and installation teams.

The successful candidate will be responsible for implementing office procedures, supporting project administration, monitoring business processes, and contributing to the efficient operation and continued growth of the company. This is a permanent full-time position and you will be required to work 40 hours per week between Monday to Saturday.

Key Responsibilities

Office Operations Management

• Plan, organise and coordinate the daily operations of the office.
• Develop, implement and maintain office policies, procedures and administrative systems.
• Monitor workflow and ensure office activities are completed efficiently and accurately.
• Maintain company records, databases, contracts and operational documentation.
• Identify opportunities to improve office systems and operational efficiency.

Client Relationship and Customer Service Management

• Serve as the primary point of contact for customer enquiries and service requests.
• Coordinate client appointments, site visits, project consultations and follow-up communications.
• Monitor customer satisfaction and resolve service-related issues promptly and professionally.
• Maintain client records and ensure timely communication throughout project lifecycles.
• Assist management in developing customer retention and service improvement initiatives.

Project Administration and Coordination

• Coordinate project scheduling between clients, project teams and subcontractors.
• Track project progress and assist in managing project documentation.
• Prepare and maintain project files, work orders, variation records and completion reports.
• Ensure required project documentation is accurately completed and stored.
• Assist management with resource allocation and project planning activities.

Supplier and Contractor Coordination

• Liaise with suppliers regarding material orders, deliveries and inventory requirements.
• Coordinate subcontractor schedules and maintain contractor records.
• Monitor supplier performance and assist with procurement activities.
• Ensure documentation relating to suppliers and subcontractors is maintained accurately.

Financial and Administrative Support

• Prepare quotations, invoices and payment documentation.
• Monitor accounts receivable and assist with payment follow-ups.
• Maintain administrative records relating to company expenditure and operational costs.
• Assist management with budgeting information and financial reporting requirements.
• Coordinate office purchasing and manage office supplies.

Human Resources and Staff Support

• Assist with recruitment administration, onboarding and employee records.
• Maintain staff rosters, leave records and attendance information.
• Support employee training and workplace compliance initiatives.
• Coordinate internal meetings and communication activities.

Compliance and Business Support

• Assist management in maintaining compliance with relevant workplace health and safety requirements.
• Ensure company administrative practices comply with applicable regulations and internal standards.
• Support management with business development initiatives and operational planning.
• Prepare management reports and business performance information as required.

Skills and Experience Required

• Bachelor’s degree in business management or any related field is needed OR
• At least three years of relevant office management, administration management, customer service management or business operations experience.
• Strong organisational and time management skills.
• Excellent written and verbal communication skills.
• Ability to coordinate multiple tasks and stakeholders simultaneously.
• Experience in customer service and client relationship management.
• Strong problem-solving and decision-making abilities.
• Proficiency in Microsoft Office and business management systems.
• Ability to work independently and contribute to business improvement initiatives.

Personal Attributes

• Highly organised and detail-oriented.
• Professional and customer-focused.
• Strong leadership and interpersonal skills.
• Reliable and proactive.
• Ability to perform effectively in a fast-paced environment.