Business Services Manager

 We pride ourselves on delivering exceptional Grooming and detailing company across Christchurch. We're a trusted service provider for both public and private sector clients, including major government contracts. Our mission is simple: maintain the highest hygiene standards, deliver reliable service, and treat every site like it's our own.

The Role:

We're currently looking for a highly capable and experienced Business Service Manager to oversee daily operations, lead our growing team of 12+ Car Groomers, and manage key commercial projects. The ideal candidate will bring hands-on experience in management, strong leadership qualities, and a sharp operational mindset.

Key Responsibilities:

Key Responsibilities:

• Managing Groomers/ Steamers for efficient work delivery adhering to company’s set grooming standards.
• Efficient route planning for pick up and drop of vehicles.
• Preparing/overseeing all vehicles detailing orders bookings by customers
• Ensuring that all vehicles are detailed as per the orders in a timely manner.
• Ensuring all detailing material and chemicals is processed in a cost-effective manner
• Identify new business and opportunities to drive growth and profitability
• Drive the profitability and sustainability of the business
• Hands on approach to acquire new clients and retain old customers
• Develop a network of contacts to attract new market opportunities
• Marketing the business in a positive light to gain new business.
• Strong focus on long term value and customer satisfaction
• Researching new innovative technology and more efficient ways of performing our servvices

• Ensuring all staff are performing their roles safely and adhering to Health & Safety practices

• Ensure all vehicles are clean timely and well safely delivered back to customers.
•  Provide MIS reports to Director in a timely manner.
• Keep the Director fully informed of all aspect of the operations and business in a transparent and professional approach.

• Maintain and record employees daily work sheets of jobs done.
• Maintain and record total number and category of vehicles groomed day wise/week wise.
• Working along with the drivers for most efficient pickup/delivery of customer vehicles.
• Dealing with customer calls, taking orders and feedback.

• Receiving payment for services and monitoring collection on weekly basis.
• Focus on marketing and networking to increase client base and increase revenue
• Developing new opportunities for working with other car/van dealerships.
• Following and regular meeting up with accounts for repeated and incremental business.
• The day-to-day management of workforce and adherence to set safety standards at the workplace
• Ensuring that all grooming Bays are utilized in an efficient manner for maximum output.
• Staff management, training, rostering and hiring
• Creating and maintaining a positive work and staff environment
• Cash handling, basic record keeping, processing and following up on invoices. 
• Answering the phones and responding to business emails
• Daily management of pantry, cleaning, toiletry and office supplies. 
• Efficient inventory management including the rational use of chemicals, materials and tools for grooming of the vehicles.
• Stock management and ordering of grooming chemicals, polishes, cutting compounds, safety equipment’s and tools. 
• Ensuring proper working and servicing of all grooming machinery in a timely and cost-efficient manner.
• Train the workforce on set company standards of grooming, operations and quality
• Manage customer account and delivery the groomed vehicles as per the agreed terms.
• Act as the primary point of contact, ensuring the business incremental business and immediate dispute resolution if any.
• Maintain incident reporting if any and take corrective action in consultation with the director.
• Maintain a level of casual and part-time staff appropriate to ensure the smooth operations of the business, within agreed budget parameters.
• Proactive Budgeting of staff and material as per the seasonal variations in business.
• Maintain staff information such as leave, employment and visa details.
• Run Payroll for all workforce according to the recorded hours of work.
• Maintain daily communication with staff to ensure they are kept up to date with business activities
• Liaise with the director on all aspects of operation activity.

Key Requirements:

- Minimum 1 years' experience  in a supervisory or management role
- Proven track record managing multiple sites and teams
- Strong understanding of Health & Safety regulations and cleaning standards
- Excellent people skills - approachable, assertive, and a natural leader
- Confident in training and onboarding new staff
- Basic knowledge of cleaning chemicals and their appropriate use
- Good administration and time management skills
- Fluent in English - written and spoken
- At least a Diploma in Business Management  

- Full NZ Driver's License