Operations Manager

Position: Operations Manager 
Industry: Bakery

Key Duties and Responsibilities

• Plan, organise, direct and coordinate the day-to-day operations of the bakery to ensure efficient production and service delivery.
• Develop and implement operational policies, procedures, and quality assurance systems to improve productivity and maintain consistent product standards.
• Forecast inventory requirements based on production schedules, seasonal demand, and sales trends.
• Source, negotiate, and maintain relationships with suppliers to secure high-quality ingredients, packaging materials, equipment, and other supplies at competitive prices.
• Evaluate supplier performance by monitoring pricing, quality, delivery times, and compliance with contractual obligations.
• Prepare and manage purchase orders, monitor stock levels, and ensure timely procurement of all materials required for uninterrupted bakery operations.
• Oversee inventory management systems, conduct regular stock audits, minimise wastage, and implement effective stock rotation practices.
• Monitor operational costs and purchasing budgets, identify cost-saving opportunities, and prepare reports for senior management.
• Coordinate production schedules with bakery supervisors to ensure customer orders are fulfilled on time while maintaining product quality.
• Ensure compliance with all food safety, hygiene, health and safety, and relevant regulatory requirements.
• Monitor equipment maintenance schedules and coordinate servicing or repairs to minimise operational downtime.
• Recruit, supervise, train, and evaluate operational and support staff, ensuring adequate staffing levels and workforce productivity.
• Develop staff rosters and allocate resources to meet operational requirements efficiently.
• Analyse sales, production, procurement, and inventory data to identify trends and recommend process improvements.
• Resolve supplier issues, operational challenges, and customer service concerns promptly to maintain business continuity.
• Collaborate with management to develop business strategies, introduce new products, and improve operational efficiency.
• Prepare operational reports, procurement reports, inventory reports, and performance analyses for management review.
• Ensure compliance with company policies, employment legislation, and financial controls relating to procurement and operational activities.
• Identify business risks relating to supply chain disruptions and implement contingency plans to ensure continuity of operations.
• Continuously review operational processes and procurement practices to improve efficiency, reduce costs, and support the bakery's growth objectives.

Requirements:

• 2 years’ experience in managemnent or a minimum of level4 relevant qualification in Management or Finance or relevant field
• Personal pride in presentation and professionalism
• Naturally enjoys being around people and contributing to a positive work environment
• Must be available to work weekends, nights and holidays