Store Manager

Key Responsibilities:

• Manage the daily operations of the café, including opening and closing procedures.
• Supervise, roster, train, and support café staff to ensure efficient service and a positive work environment.
• Deliver excellent customer service and professionally resolve customer enquiries and complaints.
• Monitor customer feedback and, in consultation with kitchen staff, review and update menu offerings based on customer demand, seasonal trends, and business objectives.
• Manage stock ordering, inventory levels, supplier relationships, and minimise product wastage.
• Ensure the quality, presentation, and consistency of all desserts, pastries, beverages, and other menu items.
• Oversee cash handling, point-of-sale reconciliation, daily sales reporting, and operational performance.
• Develop and implement promotional campaigns to increase customer engagement and support business growth.
• Organise, coordinate, and host in-store events, seasonal promotions, and community activities to enhance customer experience and promote the café.
• Ensure compliance with New Zealand food safety, health and safety, and hygiene regulations.
• Maintain a clean, safe, and welcoming café environment that reflects the café's premium brand standards.
• Coordinate equipment maintenance and ensure uninterrupted day-to-day operations.

Requirements:

• At least two years of Customer Service experience or a relevant NZQF Level 4 qualification (or equivalent).
• Strong leadership, communication, organisational, and customer service skills.
• Ability to work flexible hours, including weekends and public holidays.