We are seeking a permanent full-time Administrator to join our Christchurch Night team immediately.

  • Location: Cumnor Terrace, Woolston
  • Shifts: Sunday to Friday, 10:00 pm – 6:30 am

Mō te tūranga mahi | About the role

As the key point of contact for our customers, you’ll play a vital role in managing inquiries, processing orders, and ensuring smooth operations. This is a hands-on role that blends administration, customer service, and operational support—including assisting with pick-packing and dispatch operations.

You’ll work closely with both the night warehouse team to:

  • Process customer orders via phone, email, fax, and online platforms.
  • Accurately enter orders, invoices and credits into Sage/ERP and Salesforce (CRM).
  • Manage backorders and ensure timely delivery.
  • Resolve customer inquiries and concerns promptly and professionally.
  • Assist with pick-packing to support on-time market delivery.
  • Communicate with Procurement and Customers regarding fulfilment updates (e.g., backorders and out-of-stock items).
  • Perform general administrative tasks and contribute to special projects as needed.

He kōrero mōu | About you

You’re a resilient and customer-focused individual with a background in administration or customer service. You thrive in fast-paced environments and are comfortable switching between tasks—from admin to hands-on support.

To succeed in this role, you’ll bring:

  • A formal qualification (Year 13 or equivalent).
  • Proven experience in administration or customer service.
  • Professional phone manner with the ability to build rapport quickly
  • Strong attention to detail and ability to gather and interpret information
  • Excellent organizational, time management, and decision-making skills in a fast-paced environment
  • Proficiency in Microsoft Office Suite (essential) and experience with CRM (Salesforce) and SAGE/ERP systems (advantageous)
  • Commitment to delivering outstanding customer service
  • Strong understanding of processes, systems, and data entry
  • Excellent interpersonal skills with an empathetic and adaptable approach
  • Reliable transport to and from work
  • Strong literacy, numeracy, and communication skills
  • Knowledge of the food services warehouse industry, NZ food products, and basic ingredients

Ngā Kawatau | What to expect

At Service Foods, we strongly believe in fostering a positive and dynamic work environment. Throughout your tenure with us, it is important to embody our core values: creativity, resilience, inclusivity, collaboration, work ethic, and humility. These values guide us in delivering exceptional service and contributing to the success of our team and the business. We encourage you to embrace these principles as you grow and thrive with us.

Mō mātou | About us

Service Foods is one of New Zealand's largest privately family owned and operated food service distribution businesses. With items imported from over 20 countries as well as our locally produced offerings, we have close to 14,000 products for you to discover.

We employ around 780 team members, operate over 220 trucks, and have 17 strategically placed branches across New Zealand. Learn more about us at www.servicefoods.co.nz

Me Tono Ināianei! Apply Now!

If you're ready to be part of a passionate team that values quality, service, and community, we’d love to hear from you. Apply today and become part of a growing team delivering quality to Kiwi businesses.

To apply, please submit your resume and a cover letter online detailing your relevant experience and achievements. Applications can only be accepted when submitted through our Careers page.

Eligibility: Applicants must have NZ citizenship, residency, or a valid work visa.

Pre-employment Checks: Successful candidates will be required to complete reference checks, Ministry of Justice and ACC checks, and pre-employment drug and alcohol screening through an accredited provider.

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