Greenspark Wanaka Limited seeks a reliable, detail-oriented Customer Service Manager in Wanaka to oversee customer service for residential, short-stay, and commercial cleaning clients. Main contact for clients, responsible for relationship management, issue resolution, staff coordination, quality control, and continuous service improvement.

Key Responsibilities

Customer Service and Client Relationships

  • Act as the primary contact for property owners, property managers and commercial clients, confirming their service requirements, property instructions and scheduling needs.
  • Build and maintain strong client relationships by responding promptly to enquiries, service requests, complaints and urgent changes.
  • Follow up with clients to confirm satisfaction, resolve outstanding concerns and support ongoing client retention.

Staff Rostering and Coordination

  • Prepare and manage staff rosters, allocating employees to properties based on availability, experience, location and client requirements.
  • Respond to staff absences, last-minute bookings and schedule changes to ensure all client services remain adequately covered.
  • Communicate work instructions and property requirements to staff, monitor attendance and service completion, and resolve operational issues affecting clients.

Service Quality and Performance

  • Monitor service delivery and conduct quality inspections to ensure agreed client standards and property requirements are met.
  • Investigate service failures, arrange corrective work and provide staff with feedback, coaching and guidance where required.
  • Review complaints, customer feedback and service performance to identify recurring issues and improve training, procedures or scheduling.

Customer Service Procedures

  • Develop and review customer service procedures, response standards and complaint-handling processes.
  • Ensure customer requests and complaints are recorded, prioritised and communicated to the appropriate staff.
  • Review customer feedback and prepare reports for management on client satisfaction, complaints and service-delivery performance.

Health and Safety

  • Ensure services are delivered in accordance with company health and safety policies and procedures.
  • Communicate property hazards, access requirements and relevant safety instructions to staff.
  • Respond to client concerns involving safety, security, property access or staff conduct, and ensure keys, access codes and client information are handled securely.

Skills and Experience:

At least two years’ relevant experience.

Strong attention to detail and commitment to high-quality work. Good communication and time management skills.

Rostered shifts will include weekdays, weekends, public holidays, early starts, and late finishes, depending on client and business requirements.

Hold a clean NZ drivers licence or be willing to obtain one within the first 3 months of starting.

Minimum 30 hours per week guaranteed.

Please apply with your CV and a brief cover letter outlining your relevant cleaning experience and suitability for the role.

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