Cafe Supervisor

At Yeast Ltd, located in Upper Hutt, Wellington, New Zealand, we pride ourselves on delivering exceptional café experiences that blend quality with community engagement. As a Café Supervisor, you will play a pivotal role in overseeing daily operations, ensuring that our high standards of service and product quality are consistently met. The ideal candidate will possess a blend of leadership skills and hands-on experience in the hospitality industry, ready to guide a team in a busy café environment.

Operational Leadership

• Oversee daily café operations, ensuring compliance with health and safety regulations.
• Manage staff schedules, delegating tasks to optimize workflow and service efficiency.
• Conduct regular team meetings to communicate goals, expectations, and updates.
• Monitor inventory levels, placing orders for supplies to maintain operational flow.
• Resolve customer complaints promptly, ensuring a positive dining experience.

Team Development

• Train new staff on café protocols, customer service standards, and food safety practices.
• Provide ongoing coaching and feedback to team members to enhance performance.

Customer Engagement

• Develop and maintain relationships with regular customers to enhance loyalty.
• Implement promotional strategies to attract new customers and increase sales.
• Gather customer feedback through surveys and direct interactions to improve service.
• Ensure the café ambiance is welcoming and conducive to a pleasant dining experience.

Compensation

The hourly wage for this position ranges from $24 to $25 and this is a full time position.