Cafe Manager

Job Details:

Company: Jogi Giani Ram Limited T/A Gloria Jeans Glenfield
Location: Glenfield, Auckland
Job Type: Permanent, Full-time
Hours: Minimum 30 hours per week
Pay Rate: $30.00 – $32.00 per hour, depending on experience

About Us

Gloria Jeans Glenfield is a busy café committed to providing high-quality coffee, fresh food, and excellent customer service. We are looking for an experienced and motivated person to lead our team and oversee the café's day-to-day operations.

This is a hands-on leadership role that requires excellent organisational skills, strong customer service, and the ability to manage staff while maintaining high operational standards.

Key Responsibilities

• Plan, organise and oversee the daily operations of the café to ensure efficient and profitable business performance.
• Lead, supervise and motivate café staff by preparing work rosters, allocating duties and monitoring performance.
• Recruit, train and support new employees while maintaining a positive and productive team environment.
• Ensure customers receive friendly, efficient and professional service and resolve customer concerns promptly.
• Monitor food and beverage quality to ensure products consistently meet the café's standards.
• Manage stock levels by ordering food, beverages and other supplies, checking deliveries and minimising wastage.
• Monitor inventory and ensure adequate stock is available at all times.
• Assist in planning menus, seasonal promotions and sales initiatives to improve customer satisfaction and increase revenue.
• Monitor daily sales, expenses and operating costs and assist in achieving business targets.
• Maintain accurate records relating to stock, purchases, sales and other business operations.
• Ensure compliance with food safety, hygiene, health and safety requirements and all relevant legislation.
• Liaise with suppliers to ensure timely delivery of quality products and negotiate where appropriate.
• Maintain a clean, organised and welcoming café environment for customers and staff.
• Assist with opening and closing procedures and provide operational support during busy service periods.
• Perform other management duties reasonably required for the efficient operation of the café.

Skills and Experience

To be successful in this role, you should have:

• At least two years of experience in café, restaurant or hospitality management, organisational management experience, or a relevant qualification in retail, business, management, hospitality, organisational leadership or psychology, human resource management, a related field may be considered in place of 2 years of practical work experience.
• Strong leadership and staff management skills.
• Excellent communication and customer service abilities.
• Sound knowledge of café operations, food safety and hygiene practices.
• Experience in stock control, ordering and cost management.
• Ability to work efficiently in a busy hospitality environment.
• Good organisational, problem-solving and time management skills.
• Basic computer skills and experience using POS and stock management systems would be an advantage.
• Flexibility to work weekends, evenings and public holidays when required.

What We Offer

• Permanent full-time employment.
• Minimum 30 hours of work per week.
• Competitive hourly rate of $30.00–$32.00, depending on experience.
• Supportive and friendly working environment.
• Opportunity for long-term career development and growth.

If you are passionate about hospitality and have the skills to lead a successful café team, we encourage you to apply.