Practice Operational Manager

Job Details:

Company: MAX & BERESFORD ORTHODONTISTS AND ASSOCIATES LIMITED 

Location: Auckland 

Position: Practice Operational Manager 

Term: Permanent full-time position 

Wage: $30-$35.5 per hour 

Hours of work: Minimum 30 hours equivalent per week Mondays to Fridays. 

The practice provides patient centered service with a high expectation of service delivery, currently looking for an operational practice manager with previous experience in the field, for a better control and organization of the practice administrative system, including staffing and personnel shift, to ensure a smooth and an efficient operation of our practice whilst supporting both patients side and the clinical team. A suitable candidate will need to ensure great compliance with occupational health and safety regulations and be certain the work carried out complies with any relevant government legislation, policies and procedures. 

Requirements: 

∙ A tertiary qualification at a Diploma level or higher, need to be recognised and being equivalent to a New Zealand qualification in business field; 

∙ Or have at least a 2-year relevant New Zealand based working experience in health and clinic services. 

∙ Proficiency in Microsoft Office Suite and being able to learn and use the practice management software Dolphin. 

∙ Excellent verbal and written communication skills. 

∙ Strong organisational and time management skills, capable of prioritising multiple tasks in a fast-paced environment. 

∙ Strong capability in problem-solving and decision-making. 

∙ High level of attention to details and accuracy in administrative and financial tasks. 

∙ Ability to maintain confidentiality and handle sensitive patient information in accordance with privacy legislation. 

∙ A professional, patient-focused approach with excellent interpersonal skills. ∙ Knowledge of New Zealand workplace health and safety requirements and employment practices will have advantage.

Duties and responsibilities: 

∙ Contributing to the planning, implementation and review of clinic operations and office services, setting priorities and service standards to ensure efficiency and professional patient service delivery. 

∙ Allocating and managing work to hygienists, clinicians and specialists by taking into account of workspace and equipment, to support smooth day-to-day operations, monitoring the work performance of staff. 

∙ Managing the clinic's records, accounts, patient bookings, invoicing and payment systems to ensure accuracy and efficiency. 

∙ Updating the Dolphin system, ensure patients contact details are updated timely and clinicians' information is up to date. 

∙ Liaising with service providers, suppliers and patients to address their concerns and bring the feedback in a timely manner to the clinicians, staff and director.

∙ Ensuring that clinical equipment and supplies are properly maintained and replenished as required. 

∙ Ensuring compliance with occupational health and safety (OHS) standards and maintaining a safe, hygienic and organized work environment. 

∙ Ensuring all administrative processes comply with relevant government legislation, data privacy laws and workplace policies. 

∙ Coordinating personnel functions such as recruitment, training and supervision, performance assessment and review. 

∙ Overseeing patient reviews on public media, responding to questions in social media in a timely manner. 

If you are interested in this position, please do not hesitate to send your CV to jennifer.li@maxandberesford.co.nz 

Applicants for this position should have NZ residency or a valid NZ work visa