Casual Customer Service Banker - Waikato

Casual Banking Role at BNZ

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions though our promise "If you can imagine a better future, let's find a way."

We support wellbeing and casual roles are all about flexibility. No two days are the same.

About the Role

As a Casual, you'll be the first point of contact for our customers on the branch floor, therefore your ability to engage and listen to customers will be essential. Please note that being a Casual employee, there are no guaranteed minimum hours of work and regular pattern of work.

This position will cover our branches in: Chartwell, Hamilton Business Centre, The Base and Morrinsville

You'll report to the Senior Partner.

Daily Tasks

• Engage with customers in a warm friendly manner with a big smile
• Processing customer transactional banking needs
• Updating customers personal details and identification
• Assist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals
• Help educate our customers on our online platforms, tools and digital solutions

Exciting Opportunity

If you're interested in a career in Banking, this could be your place to start! However, this is casual employment, therefore there are no guaranteed minimum hours of work and regular pattern of work. But no two days are the same for our Casuals and you'll have the opportunity to learn and grow your skills in Banking.

Attributes for Success

• A genuine desire to help customers, providing them with the very best service
• Previous customer service experience and ideally within a fast-paced environment
• A can-do attitude, resilience and logical approach to problem solving
• Ability to multi-task, highly adaptable to change and proactive
• The ability to build lasting relationships with both team members and customers is essential

Team Culture and Environment

We are a very supportive and inclusive team, where we encourage each other to be the best every day. You'll work with so many awesome people, and what connects us is our passion for delivering exceptional customer service.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealanders to 'Find their way', then show your interest by submitting your application - we can't wait to read it.

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many."

Closing Date: 16 August 2026

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.