Front of House Navigator

Front of House Navigator

Front of House Navigator

Salary Band between $63,337 - $68,901 p.a pro-rata + KiwiSaver

Permanent opportunity, Part time 0.6-0.7 FTE

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The Front of House Navigator will support the smooth operation of the New Dunedin Hospital Outpatients and Dunedin Hospital buildings by staffing Front of House desks across two locations. This role is the first point of contact for patients, whānau, visitors, and external providers, the role provides welcoming, practical and timely support that helps people orientate, access services, move through the hospital environment with confidence and ensure a professional and culturally safe experience.

The position will play an important part in creating a positive hospital experience while supporting clinical and operational teams. This includes assisting arrivals, responding to enquiries, supporting wayfinding, enabling efficient patient flow, and providing clear communication, coordination and administrative support.

About the Team/Service/Location

Health New Zealand - Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.

About You

Our ideal candidate will have:

• At least two years' clerical administration experience, with sound knowledge of office systems, patient-facing digital tools, and Microsoft Word, Excel, Teams and Outlook
• Previous customer service, reception or front-facing public service experience
• The ability to work well in a team and build positive working relationships and support others.
• Basic knowledge of privacy obligations, the Privacy Act and the Code of Health and Disability Services Consumers' Rights, with respectful handling of personal information
• Strong written and verbal communication

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click "apply now." All applications must be submitted through our online careers' portal by 30 August 2026. If you have any questions about the role, please contact Mikayla Hamilton at Mikayla.Hamilton@tewhatuora.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.