Cafe Manager

The Café Manager will organise and manage the café’s operations, drive its commercial performance, direct the team, and ensure consistently high standards of customer service.

Key Responsibilities

• Plan and organise the day-to-day operations of the café, including service delivery, staffing, functions and catering requirements.

• Plan menus in consultation with chefs and coordinate any special menu or function requirements.

• Arrange the purchasing and pricing of food, beverages and other supplies in accordance with establishment standards and budgets.

• Maintain records of stock levels, wastage and financial transactions, and ensure all goods are properly accounted for.

• Ensure the café, equipment and dining facilities are clean, functional and maintained in accordance with health, safety and food-safety requirements.

• Monitor the quality and consistency of food and beverage production and maintain established service standards.

• Confer with customers to assess their satisfaction with meals and service, and resolve complaints appropriately and promptly.

• Select, train, supervise and support waiting and kitchen staff, including staff performance management and ongoing development.

• Prepare and manage staff rosters and records, café team meetings, reservations, catering and function requirements.

• Develop and maintain café policies and procedures and contribute to the growth of the establishment’s reputation and sales.

Job Requirements

The successful candidate should demonstrate:

• a minimum of two years of relevant work experience in café, restaurant or similar hospitality operations.

• Strong leadership, staff-supervision and organisational skills.

• Sound customer-service, communication and problem-solving skills.

• The ability to manage stock, costs, purchasing, rosters and service standards in a busy café environment.

• A professional, reliable and positive approach, with the ability to remain calm under pressure.