Manage daily retail and dispensary operations in Auckland City Hospital pharmacy

Retail Pharmacy Assistant

We have an opportunity for a Retail Pharmacy Assistant to join the team at Auckland City Hospital Pharmacy. This role is responsible for providing high-quality customer service to patients and customers in a friendly and professional manner. You will support both the dispensary and retail teams, assisting with over-the-counter (OTC) sales, stock management, and general day-to-day pharmacy operations. You will also play a key role in supporting patients with non-prescription healthcare advice and ensuring the pharmacy runs efficiently through effective stock control and customer engagement.

At Te Toka Tumai Auckland, we’re not just hiring, we’re building the future. Aotearoa’s health system is in an exciting period of transformation, underpinned by the vision of Pae Ora / Healthy Futures. Together, we’re creating a more equitable, accessible, and people-centred health system that works for everyone. The Auckland City Hospital Pharmacy team works closely together to deliver safe, efficient, and high-quality outpatient pharmacy services. This is a collaborative, fast-paced environment where teamwork, initiative, and strong communication are essential.

To be successful in this role, you will:

  • Bring a strong customer service focus and a genuine interest in supporting patients
  • Be reliable, well organised, and able to work effectively in a busy environment
  • Have good communication and interpersonal skills
  • Be proactive and willing to support the wider pharmacy team
  • Be comfortable providing basic health and wellness advice within scope

Desirable:

  • Pharmacy retail experience
  • Knowledge of the pharmaceutical or healthcare environment
  • National Certificate in Pharmacy (Retail Assistant) or equivalent
  • Experience working with pharmacy systems (e.g. Toniq)

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

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