Oversee and mentor the concierge team to deliver exceptional guest experiences at Pullman Auckland

Pullman Auckland Concierge Position

Pullman Auckland is looking for a talented and a passionate Concierge wishing to expand their knowledge in a luxury hotel environment. You will enjoy looking after our guests and working as part of a fun, talented & passionate team that is all about creating memorable experiences.

Your key responsibilities will include but are not limited to:

  • Shift Supervision across the concierge desk area
  • Facilitating with guest arrivals, departures and during their stay
  • Share local knowledge as well as driving loyalty and up sell hotel facilities
  • Lead the team to enhance guest satisfaction
  • Liaise with all departments to ensure all necessary follow-up is conducted

Qualifications

To be successful in your application, you must exhibit the following qualities:

  • You will have an outgoing personality with genuine passion for Hospitality and customer service
  • Be flexible. You are expected to work a variety of shifts which includes weekends across a 7 day/ week roster including early mornings and late nights
  • You are all about quality and presentation and you have the desire to progress in hospitality
  • You are an approachable team player and you can think outside of the box
  • Be able to manage multiple tasks at any given time

Whilst talent and attitude are our primary requirements, you also have:

  • Full NZ Drivers Licence is essential
  • Immaculate personal presentation and high level of communication - both written and verbal.
  • Leadership capability

Additional Information

Why join Pullman Auckland?

Our People+ Culture

We are, who we serve

We hire for personality, train for skill. A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic, and multi-hyphen spirit of our muse.

  • We seek opportunities
  • We connect with meaning
  • We make a positive impact

We also believe in rewarding your achievements with a range of exciting employee benefits and programs. Just to name a few:

  • Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide
  • Daily staff meals provided
  • Ongoing reward and recognition incentives
  • Opportunities for further development and worldwide career progression within Accor

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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