Improve patient access to OTC medicines while maintaining stock flow in Auckland City Hospital

Retail Pharmacy Assistant

We have an opportunity for a Retail Pharmacy Assistant to join the team at Auckland City Hospital Pharmacy. This role is responsible for providing high-quality customer service to patients and customers in a friendly and professional manner. You will support both the dispensary and retail teams, assisting with over-the-counter (OTC) sales, stock management, and general day-to-day pharmacy operations. You will also play a key role in supporting patients with non-prescription healthcare advice and ensuring the pharmacy runs efficiently through effective stock control and customer engagement.

At Te Toka Tumai Auckland, we’re not just hiring; we’re building the future. Aotearoa’s health system is in an exciting period of transformation, underpinned by the vision of Pae Ora / Healthy Futures. Together, we’re creating a more equitable, accessible, and people-centred health system that works for everyone. The Auckland City Hospital Pharmacy team works closely together to deliver safe, efficient, and high-quality outpatient pharmacy services. This is a collaborative, fast-paced environment where teamwork, initiative, and strong communication are essential.

You bring a strong customer focus and a positive, team-oriented approach to your work. To be successful in this role, you will:

  • Bring a strong customer service focus and a genuine interest in supporting patients
  • Be reliable, well organised, and able to work effectively in a busy environment
  • Have good communication and interpersonal skills
  • Be proactive and willing to support the wider pharmacy team
  • Be comfortable providing basic health and wellness advice within scope

Desirable:

  • Pharmacy retail experience
  • Knowledge of the pharmaceutical or healthcare environment
  • National Certificate in Pharmacy (Retail Assistant) or equivalent
  • Experience working with pharmacy systems (e.g. Toniq)

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

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