Hauora Navigator

Hauora Navigator

Become part of a dedicated Enhanced Hauora Access team within Health New Zealand | Te Whatu Ora Waikato Hospital and help empower whānau to confidently engage with the health system. Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

Bring your passion for manaaki, cultural safety, and equitable care to a role where you can make a real difference every day. If you are committed to improving experiences and outcomes for whānau and want to be part of a supportive, values-driven team, we welcome your application.

Key responsibilities:

• Engage with patients and their whānau to build trust, understanding, and connection throughout their healthcare journey.
• Deliver the Whānau Hauora Assessment, supporting whānau to identify their strengths, needs, and priorities.
• Follow up on identified areas of need, ensuring timely referrals to appropriate services and providing education or resources to empower whānau in their care.
• Collect and record assessment and screening data accurately, maintaining high standards of confidentiality and data integrity.
• Support access and continuity of care by contacting patients for appointment reminders and assisting with coordination for Outpatient Clinics.
• Work in partnership with clinical teams, communicating effectively and escalating concerns to the Clinical Nurse Specialist or Charge Nurse Manager when appropriate.

The Enhanced Hauora Access Team is committed to radically improving access to healthcare and being the bridge that connects whānau to equitable health outcomes. Guided by kaupapa Māori values, we work alongside whānau and clinical teams to remove barriers, champion equity, and support meaningful engagement within the health system.

We are dedicated to embedding the principles of Te Tiriti o Waitangi in our everyday practice upholding tino rangatiratanga, fostering partnership, ensuring active protection, enabling equitable health outcomes, and supporting whānau to access care that honours their mana and aspirations.

The ideal candidate will have:

• Experience in implementing Te Tiriti o Waitangi in action and practice.
• Basic understanding of te reo Māori me ona tikanga, and a willingness to deepen this knowledge.
• Excellent communication skills, with warmth and confidence to engage authentically with people from all walks of life.
• Genuine empathy, confidence and cultural humility to build trust and connection with whānau in a mana-enhancing way.
• The ability to maintain confidentiality and handle sensitive information with integrity.
• The ability to work independently as well as part of a team.
• Competence in Microsoft applications (Word, Excel, Outlook) and confidence with digital tools for recording and communication.

All applications must be submitted through our online careers portal before 11:59 pm on Monday 24th August 2026.