Kaitaupua | Mauri Ora Coordinator

Kaitaupua - Mauri Ora Coordinator

Te Herenga Waka - Victoria University of Wellington is currently recruiting for a Kaitaupua - Mauri Ora Coordinator to join the Support Team on a permanent, full-time basis.

This is a busy medical receptionist role within the University's Student Health and Student Counselling services. The role is often the first point of contact for students and is central to creating a calm, welcoming, professional, and efficient experience for patients accessing healthcare and counselling support.

Key responsibilities:

• Provide front-line medical reception, welcoming and assisting students in a friendly, professional, and confidential manner, both in person and over the phone.
• Schedule appointments, manage patient enquiries, support the appointment system, and help maintain smooth day-to-day reception flow.
• Gather, process, and update student information accurately, maintaining medical records, registrations, correspondence, scanning, filing, and other documentation to a high standard.
• Undertake financial administration associated with student appointments, including payments, invoicing, receipts, remittances, account transactions, and other practice billing processes.
• Support clinicians and the wider team with day-to-day administrative workflow, maintain an organised reception environment.

About you:

• Bring a strong customer service mindset, sound administrative skills, and ideally substantial experience in medical reception or a similar health, counselling, or front-line service environment.
• Be confident greeting patients, managing phones and appointment enquiries, updating records, handling payments, and supporting clinicians with the practical workflow of a busy practice.
• Have excellent communication skills, a calm and empathetic manner, and the ability to work effectively with a diverse student population while maintaining accuracy, privacy, and confidentiality.
• Care about patients, but also about doing things efficiently and to a high standard.
• Be able to defuse tension with empathy, remain calm under pressure, and find satisfaction in getting the details right while helping make someone's day a little easier. A good sense of humour will go a long way.

Key requirements:

• Medical reception experience, or proven front-line reception experience in a medical, counselling, or similar health-focused environment.
• Proven experience in administration work, work processes, records and information management.
• Experience scheduling appointments, managing patient enquiries, handling phone calls and emails, and supporting a busy appointment system.
• Experience with patient payments, invoicing, receipts, account transactions, or other basic financial administration tasks.
• A strong commitment to patient service, confidentiality, accuracy, and maintaining a professional reception environment.
• Proven experience with windows-based computer packages including Microsoft Office.
• Proven experience with general office procedures and equipment (e.g., photocopier, phones, filing systems).
• Strong written and verbal communication skills.
• Experience in working effectively in a multicultural environment.

This is a fantastic opportunity for someone who wants to use and further develop their medical reception skills in a supportive, professional, and student-centred health and counselling environment. It will suit someone who takes pride in reception work, values strong relationships with patients and clinical colleagues, and wants to be part of a team that is professionalising and elevating the importance of front-line healthcare administration.

Preference is given to candidates available for an immediate start. Please also note that this role requires safety checking through a pre-employment check.

Close date for vacancy: 25 August 2026.