Manage hospital switchboard and patient inquiries, coordinating with departments to ensure timely responses daily throughout.

Switchboard Operator

Telecommunications Operator, New Plymouth Hospital, Permanent Full time.

The Call Centre is the hub of the hospital, we are seeking a motivated and energetic team player to join our team.

This position is permanent full time, 80 hours per fortnight.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

  • Communication, Customer Service
  • Hospital Emergency Response
  • Administration
  • Alarm Monitoring
  • Patient and General Enquiries
  • Demonstrating the principles of Tino Rangatiratanga
  • Following Health & Safety Regulations

Our team of 18 make up a diverse and dynamic group, who embrace all aspects of the department, to provide a smooth and efficient service to the hospital and wider Taranaki community.

About You

  • Experience in administration in a healthcare setting preferred.
  • Advanced oral communication, and proven customer service skills is essential.
  • Sound computer skills e.g., MS Word and Excel.
  • The ability to work well under pressure.
  • The ability to manage varying workloads and learn new skills.
  • Must be able to work night shifts.
  • Good sense of humour, a team player, desire to work in a vibrant and fun environment.

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

To apply please click apply now. All applications must be submitted through our online careers portal by Tuesday 11 August 2026. If you have any questions about the role, please contact Lorraine Hopkins, Call Centre Team Leader, via email: Lorraine.Hopkins@tdhb.org.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.

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