Roving Reliever

Roving Reliever

We are seeking two permanent full-time Roving Relievers to provide high-quality administrative support across a range of services at Palmerston North Hospital. This is an excellent opportunity for an adaptable and customer-focused administrator who enjoys variety, thrives in a fast-paced environment, and is passionate about delivering exceptional service to patients, whānau, and clinical teams.

Salary range: $67,943 – $77,141

Benefits

• An encouraging learning environment where you will continue to grow and be challenged
• A professional and supportive culture and team setting
• Fulfilling and challenging work with great lifestyle options
• Tailored wellness programmes

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Roving Reliever, you will provide flexible administration support across a variety of clinical and non-clinical services within Palmerston North Hospital. Working alongside administration, nursing, and medical teams, you will help ensure the smooth day-to-day operation of services through reception, patient booking, appointment coordination, data entry, and customer service activities.

This role is ideal for someone who enjoys variety and can quickly adapt to different environments and teams. You will be responsible for maintaining accurate patient information, managing referrals and appointments, responding to enquiries, and delivering a high standard of service to patients, whānau, and stakeholders.

The successful candidate will be flexible, organised, and able to manage competing priorities while maintaining professionalism and confidentiality.

Hours of work: Full-time, maximum 8 hours per day between 7:00am and 5:00pm, Monday to Friday. Occasional evening hours may be required.

About You

To be successful in this role, you will have:

• Proven administration and customer service experience
• Excellent verbal, written, and telephone communication skills
• Strong computer, keyboard, and data entry skills
• Exceptional organisational skills with the ability to prioritise competing tasks
• A high level of accuracy and attention to detail
• Ability to build positive relationships with a wide range of people
• Strong problem-solving skills and sound judgement
• Understanding of confidentiality, privacy, and professional standards
• Ability to work collaboratively as part of a team while remaining adaptable to changing priorities
• Knowledge of Te Tiriti o Waitangi principles and commitment to equitable health outcomes

Desirable:

• Experience in a healthcare environment
• Knowledge of patient booking systems
• Understanding of medical terminology

About the Team/Service

The Roving Reliever team provides vital administration support across a range of hospital departments. As part of the wider Business Performance and Support Services team, you will play an important role in ensuring patients receive timely access to care and administrative processes are completed efficiently and accurately.

About the Location

Manawatū offers the perfect blend of city convenience and rural charm. Whether you're drawn to peaceful village life, vibrant townships, or the buzz of the city, you'll find your ideal lifestyle here. It's a family-friendly region that's easy to live in and even easier to love. The region is also home to excellent schools and two tertiary institutions: Massey University and the International Pacific College.

Outdoor enthusiasts are spoiled for choice—beaches, ski fields, lakes, and mountains are all within reach, along with fantastic hiking and mountain biking tracks. No traffic, an easy commute to work and a strong community feel, help achieve true work-life balance.

Our central location makes it easy to explore the rest of New Zealand, whether you're heading off on a road trip or catching a short flight.

For more information on living and working in the Manawatū:

Manawatū & Palmerston North - Visit | Live | Study | Business

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click "apply now." All applications must be submitted through our online careers' portal by the advertised date. If you have any questions about the role, please contact Debbie Rippingham at Debbie.Rippingham@midcentraldhb.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.