Provide frontline customer support via chat and email while coordinating with internal teams.

Customer Service Representative – Global Wave Group

Location: Albany, Auckland (Office based)

Reports to: Customer Service Lead

Key Responsibilities:

  • Handle customer inquiries via online chat and email, assisting clients with issues and questions.
  • Coordinate communication between customers and internal departments.
  • Work closely with the sales team to address daily sales-related matters.

Essential Requirements:

  • Previous customer service experience is preferred.
  • Experience in stock or securities trading is a plus.
  • Proficiency in English, Mandarin, Thai, Filipino, Korean, Malay or Vietnamese.
  • Proficient in Microsoft Office (Word, Excel, Outlook, etc.).
  • Strong communication and adaptability skills with a responsible work attitude.
  • Able to work efficiently with team leaders to meet team objectives.
  • Willing to work non-standard New Zealand business hours.

Application Requirements:

  • Applicants must have the legal right to work in New Zealand.
  • Please specify all languages you can speak and your level of proficiency in your CV.
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