We are looking for a permanent full-time Customer Care Business Partner to join our team based in Auckland Central. You will be required to work 40 hours a week Monday to Friday.

The role is to be the main point for the coordination of VIP correspondence and second level, escalated complaint management, involving assessing, assigning and case managing complaints and coordinating responses for LGOIMA and other formal customer communication.

The role is required to ensure such requests are logged, monitored and closed in accordance with policy, procedure and standards, while aiming for a resolution for the customer.

The role involves acting in an advistory capacity to support business units manage complaints in a professional and timely manner.

To be qualified for this role, you need to demonstrate:

  • Two to Three years of experience in complaints management or issue resolution, or holding a diploma level qualification.
  • Excellent comprehension and negotiation skills
  • Able to work across all levels of the organisation including the political environment.
  • Excellent understanding of MS Office suite of tools, particularly Outlook, Excel, Word PowerPoint and SharePoint.
  • Attention to detail, with a strong focus on delivering on time and to specification.

If this sounds like you, please apply today!

Employer Questions

Your application will include the following question(s):

  • Are you a New Zealand citizen, or resident visa holder?
Apply Now
Save