Cafe Manager

About Pantry d’Or

Sulphur City Bakery Limited, trading as Pantry d’Or Boutique Bakery, operates a bakery café in Rotorua. We are seeking a capable and hands-on Café Manager to organise and oversee the day-to-day operation of the café and help us maintain high standards of service, food presentation and customer experience.

Position details

• Position: Café Manager
• Number of positions: One
• Location: Pantry d’Or Boutique Bakery, 201 Ranolf Street, Glenholme, Rotorua 3010
• Employment type: Permanent, full-time
• Pay: $25.00–$30.00 per hour, depending on relevant experience and capability
• Minimum guaranteed hours: 30 hours per week
• The position will involve rostered work, which may include weekends and public holidays.

Key responsibilities

• Organise and oversee the café’s day-to-day operations, staffing and customer service.
• Plan and coordinate staff rosters to support efficient service.
• Select, train, supervise and support café and service staff.
• Monitor staff performance and ensure workplace procedures are followed.
• Coordinate purchasing and pricing within the approved operating budget.
• Monitor stock levels, place orders and manage stock rotation and wastage.
• Maintain appropriate stock, sales and financial transaction records.
• Monitor the quality and presentation of food and beverages.
• Ensure the café, dining and service areas are clean, functional and compliant with food safety, health and safety, and other applicable requirements.
• Engage with customers, monitor customer satisfaction and resolve service concerns professionally.
• Work with the kitchen and bakery teams to coordinate menus, product availability and customer demand.
• Assist with reservations, customer orders and front-of-house service when operationally required.
• Help implement procedures that support efficient operations, customer satisfaction and the reputation of the business.

About you

To be considered, you will need:

• a relevant hospitality or management qualification, or at least three years of relevant café or restaurant management experience;
• demonstrated experience supervising or supporting staff in a busy hospitality environment;
• practical knowledge of staff rostering, stock control, ordering, cost awareness and service standards;
• good organisational, communication and customer-service skills;
• the ability to handle customer concerns calmly and professionally;
• an understanding of food safety, cleanliness and workplace health and safety requirements; and
• a reliable, professional and hands-on approach to work.

Applicants should submit a current CV and a brief cover letter outlining their relevant experience, qualifications and current New Zealand citizenship, residency or visa status.