Mediterranean Foods, Newtown is a modern Italian Style Trattoria, Pizzeria, Café, Shop and Deli focusing on authentic Italian of foods and products with great service. Our brand is about embracing the Mediterranean way of life, and this means welcoming everyone as family and embracing them with warmth, openness, and enthusiasm

 Requirements of the role:

The Maitre D' Assistant Manager is responsible for ensuring that the connection between kitchen and dining room runs smoothly. We are looking for a Restaurant Manager that a food service professional who will keep all customer-facing staff organized, can act as a sommelier, and smoothly deal with customer complaints and issues. 

Summary

Experienced Front of house assistant manager Maitre D' seeking with Italian wine and Italian foods products knowledge at least 4-year experience working in hospitality Experience as a barman is also required.

Full time, Permanent with a minimum of 30 hours per week 

Company benefits

Meals on shifts , and 25% discount on restaurant and shop products

This role reports to: General Manager, Front of House Manager

This role has the following staff reporting to it: Managers, Floor staff, bar and barista staff

Duties and responsibilities

The main duties and responsibilities of this role are listed here and expanded on below:

  • Leadership
  • Management
  • Delivery of Floor Service
  • Customer Service, queries and complaints
  • Delivery of Company Standards

 

Duties and responsibilities.

Leadership

·        Ensure the front of house staff rosters are completed and sent to staff in a timely manner.

·        Ensure that rosters fulfill the Company’s targets – wages fall within set budgets, customer service maintained at all times and all Employees working to contracted conditions.

·        Ensure that staff know where they are supposed to be working and what they are supposed to be doing at all times.

·        Ensure that the floor space and equipment is organized so that everything works like a “well-oiled machine”

·        Provide service and advice to customers that follow the Company’s standards and philosophy

·        Coach staff as required

·        Assist staff and customers regarding Italian products and Mediterranean food

·        Help support any cross-marketing strategies in order to increase profit, such as pairing drinks with the food as required

·        Help maintain order and discipline on the floor during working hours

·        Praise and recognise good performance daily

·        Must be physically present on the restaurant floor and in the kitchen to monitor the quality of the service and the food.

·        Lead by example, set the pace and standards

      Management

·        Recruitment and training of staff in line with company policies & legal requirements in a timely manner

·        Set up and ensure staff personnel files are up to date and correct as per Company policies

·        Deal with day to day personnel queries. Follow up any issues promptly

·        Ensure rosters, leave rosters and clocking in and out records are accurate and up to-date

·        Help ensure that all staff, customers and suppliers are safe at all times and everyone is aware of how to minimize hazards and what to do in case of different emergency scenarios

·        Report any safety concerns and incidents to management in a timely manner

·        Ensure that cleaning is being done regularly and to a high standard.

·        Ensure that good food safety practices are being followed at all times

·        Make suggestions to Manager about ways to reduce costs or increase sales

·        Ensure that direct reports contribute to meet or exceed customers’ expectations, every time

·        Manage the purchasing and pricing of Restaurant, Café and bar suppliers in accordance with the targets and budgets set by the Company

·        Set up and ensure that staff follow tight inventory Management procedures.

·        Actively participate in and positively contribute to Management and staff meetings and tastings etc.

·        Must also perform/oversee the administrative duties, such as ordering inventory and supplies.

·        Ensures compliance with cash control procedures and completes related accounting and administrative reports as required.

·        Pro-active in problem solving.

·        Can work on own initiative to deal with problems and opportunities.

·        Assist in other areas of the business, as required.

·        Manages special events and functions. Communicate with customers regarding their requests. Communicate to kitchen and ensure correct staffing levels are in place to cater for these events.

·        Provide advice to the Executive Chef about the menu, what is selling well or not. What is difficult to serve etc.

·        Assist the Executive Chef in launching new menu changes to ensure all staff know what the new menu is and program the till to ensure that orders get to the kitchen accurately.

 

Delivery of floor service

·        Ensure the floor staff work schedule and sections is implemented and communicated to staff.

·        Make sure that they following steps happen during service:

·        Welcome the customers and assign and escort them to their table.

·        Provide menus and discuss specials & recommendations and advice, if required.

·        Take down the customer’s order correctly and enter it into the POS accurately.

·        Deliver the drinks and food to the right tables.

·        Check if the food has been presented well before serving it. May need to add garnishes.

·        Check on the customers to see if any issues or requests.

·        Always try to upsell other items e.g. coffee, deserts, retail items from the shop.

·        Provide customers with the bill and process payment.

·        They make sure that communication between floor staff and kitchen staff runs smoothly e.g. timings between courses, when to call mains away, dishes & cutlery required.

·        Ensure that tables are set up and cleared.

·        Ensure that the premises, equipment and furniture are kept clean and presentable.

·        Monitor tips and ensure that customer service provided is appropriate to the customers’ expectations.

Customer Service

 

  • Greet all customers with fast, friendly, personalised service and develops a rapport with customers.
  •   Ensure that all staff are upselling extra items.
  •   Ensure that all staff know how to sell and serve alcohol responsibly as per the Company’s policies.
  •   Ensure that all staff know how to refuse to serve customers that have had too much to drink and offer to call taxis for those that are inebriated.
  •  Ensure that all staff know how to ring up orders correctly .
  • Ensure that all staff know how to process payments accurately.
  •  Ensure that all staff know how to Keep accurate records of tabs for payment.
  • Ensure that all staff know how to deliver Cafe food and café and bar drinks to customers.
  • Train and coach staff to improve their knowledge/processes.
  • Ensure that all staff know to resolve all complaints at the time, if possible and to report all complaints to manager.
  • Ensure that all staff know how to proactively deal with to all customer requests, asks for assistance if unsure.
  • Ensure that all staff know how to answer the phone in a courteous and friendly manner.
  •  Ensure that if staff do not know something, they know how and where to find information .

Delivery of Company standards

  •  Leads by example, setting the pace and standards.
  • Coach and develop the team to serve food in a manner that exceeds customer expectations.
  • Ensure all staff are treated fairly and with courtesy.
  • Deal with poor performance properly, escalate any issues .
  • Pro-active in problem solving.
  • Any other duties the employer may reasonably require.

 

Expectations of the person in the role

·        Must have good manners with customers, suppliers and staff members alike.

·        Must be a provider of true leadership towards all staff through experience and professionalism.

·        Enjoy talking to people.

·        Enjoy interacting and talking to people and members of staff.

·        Must have good knowledge passion and love about the food and the hospitality industry.

·        Must have the knowledge about the food so that, if required, they can help the customer choose what to eat.

·        Must be organised and be able to work well under pressure.

·        Must coordinate among the different operations of the restaurant.

  • Able to deal accurately with cash handling and counting and balancing tills.

·        Excellent oral and written communication skills.

·        Attention to detail and ability to identify and solve problems.

·        The ability to work in work environments that are openly diverse.

·        The ability to work without help and in a team.

·        Neat personal appearance and good hygiene.

·        Create and maintain a good rapport within the FOH team to ensure that Mediteranean Foods is a good working environment.

·        Available to work overtime, as needed.

·        Good Knowledge of Italian Wines, Italian cuisine, Italian Products.

·        Skills of Bar management and liquor stock control

·        Knowledge of Italian cocktails 

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