Implement customer-centric banking experiences at a Christchurch-style branch in Auckland

Banking Consultant

If you're someone who thrives on human connection and finds purpose in helping others, this could be the role for you. As a Banking Consultant in our team, you'll play a vital role in supporting everyday banking needs, building trusted relationships, and guiding customers through simple and sometimes life-changing financial decisions. Whether it's assisting with a quick transaction or introducing someone to our digital tools, you'll make banking feel approachable and easy.

Deliver friendly, hands-on support across everyday banking activities. Listen to what matters most to each customer and tailor your service to suit. Share your knowledge of our banking tools and digital services. Support a workplace where learning and collaboration are part of daily life. Be part of a culture that celebrates community, growth, and diversity.

This is a great fit for someone wanting to return to work, shift industries, or develop their experience in a people-first environment.

Role Location: Manukau Mall. Role Type: Permanent, Full-time. Role Hours: 22.5 hours, (1 weekend day to be worked and 1 late night either on Thursday or Friday).

As a Banking Consultant/ Personal Banker, you will have the opportunity to:

  • Provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions,
  • Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience,
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value,
  • Actively participate in and support bank programs and initiatives,
  • Take responsibility to 'know your customer' from a risk perspective, and
  • Ensure compliance with ANZ and branch policies and procedures.

To grow and be successful in this role, you will ideally bring the following:

  • Exceptional customer focus - retail experience is an advantage,
  • Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage,
  • Ability to multi-task and highly adaptable to change and ambiguity,
  • Willingness to work in a collaborative team environment,
  • Sound understanding of compliance, and
  • Excellent communication and interpersonal skills and multilingual ability is highly valued.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities.

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