Coordinate administrative services to ensure timely, compliant delivery across New Zealand corrections facilities.

Service Delivery Coordinator

We are currently seeking for a Service Delivery Coordinator to join our Department of Corrections and Ministry of Justice team based at Rimutaka Prison in Wellington. Reporting to the National Administration Manager, this role plays a key part in supporting the effective delivery of high-quality outcomes that underpin our essential services. The successful candidate will contribute to the coordination and continuous improvement of service delivery across this critical portfolio.

Te Kōwhiringa | The Opportunity

Downer holds a long-term Asset Management and Facilities Management contract with the Department of Corrections and the Ministry of Justice that proactively manages and delivers to the national portfolio of facilities including 15 prisons, 98 courts and 141 community correctional sites.

In this role, you will provide administrative services to support the contract by having great attention to detail. This role will suit a dynamic person who has a real interest in supporting the business and making things happen!

What You'll Do

This role offers a broad scope, with key responsibilities including:

  • Champion Health and Safety and continuous improvement
  • Deliver administration functions with quality and within agreed time frames.
  • Develop strong, collaborative Customer relationships ensuring Customer interactions are positive and constructive.
  • Deliver all services in accordance with our Downer Values
  • To manage workloads in accordance with business requirements and in time for month end business processes.

This is a fantastic role that will suit someone who is outcome-focused, enjoys a challenge, and is able to take initiative whilst building great relationships with our team and client.

Nga pūkenga matua | Important Skills

  • A minimum 2-year administrative experience in a busy environment
  • A mature approach to work, coupled with an ability to demonstrate initiative.
  • Exceptional organisational and time management skills
  • An ability to prioritise tasks in line with team output requirements, coupled with the ability to multi-task.
  • Excellent communication and relationship management skills
  • Team player with a dedication to providing quality customer service.
  • Experienced in Microsoft applications in particular Word, Excel and Outlook.

More than anything, you'll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.

Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here

  • Training and development to support and diversify your career.
  • With 30% of vacancies filled internally you'll find real opportunities to advance your career.
  • Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
  • Employee Assistance Program: professional support for you and your family when you need it most.

We're committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment.

Job Info

  • Job Identification 731768
  • Job Category Services and Asset Management Delivery
  • Posting Date 07/15/2026, 10:29 PM
  • Locations Wellington, New Zealand
  • Apply Before 08/15/2026, 12:00 PM
Apply Now
Save