Streamline referrals, waitlists, and appointment scheduling for Gisborne CSA

General/Filing Administrator - CSA 0.4 FTE

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

Community Health Services Administration (CSA) is a collaborative administrative team that supports our Allied Health and District Nursing teams across, inpatient, outpatient, and community settings.

Based in the main campus of Gisborne Hospital, we are the first point of entry for referrals, waitlist management, appointment bookings, consumables coordination, and funding management. We have equity and quality at the forefront of everything we do so we are constantly striving to do better not just for our patients but for ourselves and our organisation.

Position Description: Administrator

About the Team/Service/Location

We are looking for an administrator to join our wider CSA team who will support all functions of our service in a part-time role. Duties could include reception, referral entry, appointment making, filing, ACC claim identification and general administration tasks.

The key responsibilities of this role include referral management, waitlist management, scheduling appointments, ACC contract knowledge, and reception duties.

About You

Do you have excellent administration, customer service and interpersonal skills with the motivation to excel in all things you do?

Do you thrive in a busy, demanding environment while continuing to find opportunities to grow? This could be the perfect job for you!

The ideal applicant should possess:

  • Minimum of one year experience in a hospital based administration role
  • Knowledge of ACC health contracts
  • Proven knowledge of all Windows based applications (MS Outlook, Word, Excel)
  • Knowledge of hospital based systems
  • Excellent oral and written communication skills
  • Ability to work within a multi-disciplinary team
  • Proven organisational skills and attention to detail
  • Excellent time management skills, including the ability to prioritise appropriately
  • Ability to work effectively under pressure and meet deadlines
  • A positive attitude to go the extra mile to assist others

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click apply now. All applications must be submitted through our online careers portal. If you have any questions about the role, please contact Louisa.Dearlove@tdh.org.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

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