Housekeeping Manager

The candidate must be able to work but not limited to:

• Manage and supervise the daily operations of the housekeeping department.
• Coordinate and allocate housekeeping duties to staff according to occupancy and operational requirements.
• Inspect guest rooms, public areas, and other facilities to ensure high standards of cleanliness and presentation.
• Train, guide, and supervise housekeeping staff to ensure efficient and consistent work performance.
• Prepare staff rosters, work schedules, and daily task allocations.
• Monitor the availability and proper use of cleaning products, equipment, linen, and other housekeeping supplies.
• Maintain adequate stock levels and place orders for required housekeeping supplies.
• Ensure all cleaning activities comply with workplace health and safety, hygiene, and sanitation requirements.
• Address guest requests, complaints, and housekeeping-related concerns promptly and professionally.
• Liaise with front office and other departments regarding room status, cleaning priorities, maintenance issues, and guest requirements.
• Report maintenance, damage, safety hazards, and other issues identified during room inspections.
• Maintain accurate housekeeping records, including room inspections, inventory, lost property, and staff attendance.
• Monitor staff performance and provide feedback, coaching, and training where required.
• Ensure cleaning equipment and facilities are maintained in good working condition.
• Assist with recruitment, onboarding, and performance management of housekeeping staff.
• Ensure lost property is recorded, secured, and handled in accordance with company procedures.
• Monitor housekeeping costs and help maintain efficient use of labour, supplies, and resources.
• Ensure rooms and common areas are prepared to the required standard within operational timeframes.
• Implement and maintain housekeeping procedures and quality standards.
• Perform housekeeping duties when required to support the team during busy periods.

Additional Required skills :

• Excellent communication skills both verbal and written
• Demonstrate leadership in managing staff groups and major events
• Excellent interpersonal skills with the willingness to be a team player
• Commitment to get the job done
• Minimum Level 5 qualification OR two years of relevant work experience

The successful candidate must have a clean driving & criminal record.

The applicants must be New Zealand citizens, or residents or have valid work rights.