Coordinate end-to-end management of customer orders from order intake to delivery

Customer Account Specialist | Packaging Industry

Build strong relationships. Find solutions. Deliver results.

Join an established packaging business where people are supported to learn, grow and build a career.

This is a varied, office-based customer coordination role, managing customer requirements from order through to delivery. You will work closely with Account Managers and teams across Procurement, Quality, Finance and Warehousing to keep orders accurate, customers informed and everything on track.

Why Work Here?

  • Established, market-leading packaging business
  • Diverse portfolio of FMCG and well-known branded customers
  • Supportive management and a friendly, down-to-earth team
  • Genuine career opportunities and scope to grow
  • Collaborative environment where your contribution is valued
  • Modern offices with easy access and parking
  • Excellent salary, depending on experience
  • Up to 4% KiwiSaver matched
  • Health, Life & Income Protection

This role will suit someone based on the North Shore, Rodney or surrounding areas, with hours of Monday–Friday, 8.00am–4.30pm.

What Will You Be Doing?

You'll manage the day-to-day requirements of a customer portfolio, working with internal teams to keep orders accurate, on track and delivered as expected.

  • Processing orders and checking specifications
  • Coordinating artwork, production and delivery requirements
  • Keeping customers informed and up to date
  • Monitoring orders and following up anything requiring attention
  • Preparing sales and stock reports
  • Managing competing priorities and deadlines
  • Building strong customer relationships
  • Resolving issues and finding practical solutions

About You

Experience in manufacturing, packaging, print or labels is highly desirable. You'll understand the importance of following a methodical process, getting the detail right and doing things properly every time — there are no shortcuts when it comes to quality, specifications and customer requirements.

You'll also bring:

  • Strong communication and relationship-building skills
  • Excellent organisation and attention to detail
  • Commercial awareness and confidence working with numbers and data
  • Proficiency with Excel, ERP and CRM systems
  • A proactive, practical approach to problem-solving
  • The ability to manage multiple priorities and deadlines
  • A willingness to learn products, processes and customer requirements
  • A collaborative approach and ability to work effectively across teams
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