Patient Flow Coordinator, Emergency Department

Patient Flow Coordinator, Emergency Department

Patient Flow Coordinator – Emergency Department

Te Whatu Ora – Health New Zealand

Palmerston North Hospital, Rostered shifts – 0.7FTE

Te Whatu Ora – Health New Zealand is committed to delivering equitable, accessible, and high-quality health services for all New Zealanders. We are seeking a motivated and highly organised Patient Flow Coordinator to join our Emergency Department and support the delivery of safe, timely, and person-centred care.

About the Role

The Patient Flow Coordinator plays a critical role in supporting patient flow and operational coordination within the Emergency Department. Working closely with clinical and non-clinical teams, you will help ensure patients and whānau experience coordinated, efficient, and compassionate care in a fast-paced acute setting. This role is central to supporting effective patient movement while upholding the principles of Te Tiriti o Waitangi and the values of Te Whatu Ora.

Key Responsibilities

• Coordinate and support patient flow through the Emergency Department
• Liaise with multidisciplinary teams, inpatient wards, and support services to facilitate admissions, transfers, and discharges
• Act as a key point of contact for patients and whānau, providing clear information and reassurance
• Maintain accurate and timely patient information across relevant systems
• Support clinical staff with coordination and administrative activities
• Contribute to a calm, organised, and culturally safe environment

About You

• Excellent organisational and time-management skills, with the ability to prioritise in a high-pressure environment
• Strong interpersonal and communication skills, with a patient-centred approach
• Demonstrated attention to detail and accuracy
• Ability to work collaboratively within a multidisciplinary team
• Previous experience in healthcare administration, coordination, patient flow, or an acute setting is desirable
• Understanding of privacy, confidentiality, and cultural safety in healthcare

What We Offer

• A meaningful role supporting positive outcomes for patients, whānau, and communities
• A supportive multidisciplinary team within a complex and dynamic clinical environment
• Ongoing learning and development opportunities