Restaurant Manager – Ciao Cusina
Birkenhead, Auckland
Full-time | Permanent
$33.00–$35.00 per hour
Minimum, Maximum guaranteed 40 hours per week
Join the Ciao Cusina team
 
Ciao Cusina is an Auckland-based hospitality and catering business providing quality food and service across restaurant, catering and function environments.
We currently operate the restaurant and catering services at Birkenhead RSA and have a friendly, experienced team across our front-of-house, bar and kitchen operations.
Following the recent departure of our Restaurant Manager, we are looking for an experienced and enthusiastic Restaurant Manager to join our team.
This is a hands-on leadership role reporting directly to the Directors. You will take responsibility for the smooth day-to-day running of the restaurant, support and lead our existing Bar Managers and front-of-house team, and work closely with our kitchen team.
What you'll be doing
Your responsibilities will include:
  • Managing the day-to-day operations of the restaurant.
  • Leading, supporting and coordinating our Bar Managers and front-of-house team.
  • Preparing rosters and ensuring appropriate staffing levels for daily service and functions.
  • Supporting recruitment, induction, training and development of staff.
  • Maintaining high standards of customer service and creating a welcoming experience for our guests.
  • Handling customer feedback and resolving any service issues professionally.
  • Working closely with the kitchen team to ensure smooth and timely food and beverage service.
  • Monitoring sales, labour costs and day-to-day operating expenses.
  • Supporting the Directors with budgeting, cost control and business performance.
  • Managing stock levels, ordering and supplier relationships.
  • Maintaining high standards of food, beverage and overall restaurant service.
  • Ensuring food safety, health and safety, licensing and other relevant requirements are followed.
  • Ensuring appropriate procedures are followed for the responsible sale and service of alcohol.
  • Supporting functions, promotions and other activities to help grow the business.
  • Maintaining operational records and providing updates and reports to the Directors.
  • Identifying opportunities to improve service, efficiency and overall restaurant performance.
What we're looking for
We're looking for someone who enjoys hospitality, knows how to lead a team and isn't afraid to be hands-on when things get busy.
To be considered for the role, you will need:
  • At least 3 years' relevant experience in restaurant, food and beverage, bar or hospitality operations, including staff supervision or leadership experience.
  • Experience coordinating day-to-day hospitality operations.
  • Experience with staff supervision, training and rostering.
  • Strong customer service and problem-solving skills.
  • A good understanding of stock control, cost management and restaurant operational procedures.
  • Good knowledge of food safety, health and safety and responsible service of alcohol requirements.
  • Strong communication, leadership, organisation and time-management skills.
  • The ability to remain organised and positive in a busy hospitality environment.
  • Flexibility to work evenings, weekends and public holidays as required.
What we offer
You'll be joining an established hospitality team in a senior operational role with the opportunity to make a real contribution to the restaurant.
This is a permanent, full-time position with a guaranteed minimum of 40 hours per week, paying $33.00–$35.00 per hour, depending on skills and experience.
If you're an experienced hospitality professional who enjoys leading people, looking after customers and keeping a busy restaurant running smoothly, we'd love to hear from you.
Apply with your CV and a brief cover letter telling us about your relevant experience.
Employer Questions

Your application will include the following question(s):

  • Are you New Zealand Residence
  • Are you live in NZ
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