Cobb & Co Taupo, established in 1973, is looking for a hospitality professional to take orders/requests from customers and ensure that a high and correct standard of service is delivered.  The role reports to the Shift Manager and Restaurant Manager and is responsible for the Runners.

Key Duties & Responsibilities

  • Customer Service: Ensure guests receive prompt, friendly, and efficient table service while maintaining clear knowledge of the Cobb & Co. menu offerings.

  • Billing & Cashiering: Ensure customer bills are processed accurately and settled in full.

  • Complaint Handling: Resolve guest queries and complaints within personal authority before escalating to the Shift Manager.

  • Restaurant Operations: Maintain high standards of hygiene and cleanliness for equipment, crockery, cutlery, dining areas, bar, and amenities.

  • Compliance & Safety: Follow health, safety, and hygiene regulations (including Health and Safety at Work Act 2015 standards) and report hazards or incidents promptly via Jolt.

  • Team Participation: Attend service meetings, complete ongoing training, and maintain flexibility to work late-night or extra shifts as required by management.

Candidate Requirements & Competencies

  • At least 1 year of relevant hospitality experience
  • Barista skills and wine knowledge
  • Familiarity with point-of-sale/ordering systems 

Personal & Interpersonal Attributes:

  • Excellent communication and customer service skills.

  • Strong team player with a positive, friendly attitude.  

  • Highly organised and able to work competently under pressure in a busy environment. 

30 guaranteed hours per week.

Employer Questions

Your application will include the following question(s):

  • Are you an NZ citizen or residence class visa holder?
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