Ice-Cream Parlour Supervisor 

Location: Auckland CBD, New Zealand
Employer: Giapo (VM Flow Ltd)
Position: Full-time, minimum 30 hours per week
Pay: $25–$26 per hour, depending on experience

About Giapo

Giapo is a renowned artisan ice cream shop in Auckland. We take pride in reimagining ice cream and creating extraordinary, artful experiences for our customers.

We are seeking a Front of House Supervisor to join our team and help ensure the smooth and professional operation of our ice-cream parlour.

Key Responsibilities

As an Ice-Cream Parlour Supervisor, your responsibilities will include:

  • Planning and preparing work schedules and assigning staff to specific duties within the ice-cream parlour's hours of business.

  • Interviewing and hiring staff, as well as resolving staff concerns and workplace complaints.

  • Training and supporting Front of House (FOH) staff.

  • Ensuring customers receive prompt and friendly service, with coffees and ice creams presented to a high standard.

  • Dealing professionally with customer enquiries and complaints.

  • Taking inventory of stock for sale and ordering stock as required.

  • Ensuring adherence to cleanliness, health, safety and security procedures within the parlour.

  • Cleaning and preparing tables when other staff are unavailable.

Skills and Experience Required

The successful candidate will have:

  • A minimum of 1.5 years of relevant experience in a related field.

  • Exceptional attention to detail and a high level of professionalism.

  • The ability to lead by example and work effectively in a collaborative team environment.

  • Genuine enthusiasm for artisan gelato.

  • Experience liaising with people from different cultural backgrounds would be an advantage, as our team is made up of people from diverse walks of life.

Hours and Remuneration

  • Working hours are rostered between 12:00 pm and 10:30 pm, including weekdays and weekends. The successful candidate must be comfortable working independently at times.
  • The pay rate is $25–$26 per hour, depending on experience, for a minimum of 30 hours per week.
  • Additional hours may be required during peak seasons, with hours of up to 50 hours per week.

How to Apply

Please send your CV and a brief cover letter outlining your relevant experience and your current working rights in New Zealand. Join us in delighting our customers every day!

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