About Us
Founded in 2013, Ampass Consultants Limited has established itself as a trusted and respected organization in New Zealand’s immigration services industry. Located in the heart of Auckland CBD, we are committed to providing reliable, client-focused immigration solutions. As our team continues to grow, we are seeking a dedicated Immigration Assistant to support our Licensed Immigration Advisers in delivering outstanding service.

About the Role
As an Immigration Assistant, you will play a key role in supporting our Licensed Immigration Advisers in the day-to-day handling of client cases You’ll be working from our Auckland central office on Queen Street and contribute to the smooth delivery of immigration services through efficient administration, communication, and case preparation.

Key Responsibilities

  • Assist Licensed Immigration Advisers in interpreting immigration policies to clients
  • Coordinate assignment of tasks to Licenced immigration advisers
  • Prepare, complete, and follow up on immigration forms and client information
  • Manage mail, maintain filing systems, and keep accurate records
  • Draft and prepare documents such as contracts, invoices, meeting notes, and support letters
  • Liaise with clients to gather required documentation and information
  • Communicate with external partners including education providers and legal professionals
  • Provide visa and immigration updates to clients under adviser guidance
  • Track, file, and monitor immigration applications
  • Maintain and update internal databases and case management tools
  • Ensure all deadlines and compliance requirements are met
  • Support with interpretation or translation (particularly Mandarin) when necessary
  • Assist with general office duties including reception, answering calls, photocopying, and scanning

What We’re Looking For
We are looking for a proactive and detail-oriented individual with excellent communication skills and a strong client-service mindset.

Qualifications and Experience

  • A bachelor’s degree or higher, preferably in Education, Administration, Business, or a related field
  • Previous experience in immigration, education, recruitment, administration, or office management is highly desirable

Essential Skills:

  • Strong organizational skills and high attention to detail
  • Ability to work independently and follow instructions
  • Quick learner with analytical and problem-solving abilities
  • Excellent spoken and written English
  • Fluent in Mandarin (spoken and written) because 90% of our clients are Chinese
  • Strong interpersonal and customer service skills
  • Proven ability to handle a high workload and manage multiple tasks within deadlines
  • Solid computer proficiency, including MS Office (Word, Excel, Outlook)
  • Ability to proofread and produce accurate documentation

Working Hours:

  • Minimum 30 hours to a maximum of 40 hours per week

How to Apply
If you’re ready to be part of a dynamic and supportive team, please submit your CV and a cover letter, along with evidence of your work rights in New Zealand. We look forward to hearing from you!

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