Service Coordinator - Technician Scheduling

Service Coordinator – Field Service & Client Coordination

Modern offices | Wiri, South Auckland | Global Packaging Machinery Leader

We’re looking for an exceptionally organised and customer-focused Service Coordinator to manage the scheduling, travel, and workflow of Field Service Technicians across the North Island — while delivering top-quality client communication and administrative support.

Join a leading global packaging company with a strong engineering focus, based in modern South Auckland offices, and play a pivotal role in keeping their service operations running seamlessly.

About the Company

Supplying cutting-edge packaging machinery and automation solutions to food manufacturing plants nationwide, this company is recognised for innovation, quality, and service excellence.
Within the Machinery Service & Parts Division, you’ll be the key link supporting a team of 8–10 Service Technicians, ensuring smooth coordination and outstanding customer experiences.

Why Work Here?

• Supportive, social, high-energy company culture – you’ll never be bored

• Excellent induction and ongoing training

• Modern offices and systems

• Competitive salary plus 9% superannuation / KiwiSaver

• Early start / early finish – Monday to Friday, 7am-3.30pm (must be available to take calls after these hours)

About You

• 5+ years’ experience in a fast-paced coordination or scheduling role

• Confident on the phone — you communicate clearly and follow up accurately in writing

• Experience coordinating service technicians (advantageous)

• Strong ability to liaise with engineers or technical professionals

• Self-motivated, organised, and proactive with strong problem-solving skills

• Professional, clear communicator (written and verbal)

• Skilled in managing travel logistics and technician time efficiently; solid NZ geography knowledge

• Proficient in Microsoft Office (Excel essential); SAP experience a bonus (can be taught)

• Confident preparing quotes, invoices, and reports with high accuracy

• Willing to learn technical documentation for machinery and parts

• Energetic, upbeat, and a true team player

 The Role

• Schedule technicians for repairs, preventative maintenance, and follow-up work, updating SAP and FSM

• Build strong relationships with staff and customers, positioning the company as the partner of choice

• Provide administrative support to the Service Manager

• Organise travel, accommodation, and process expenses for approval

• Code and enter expenses into SAP

• Maintain and update parts lists for each machine with technician input

• Coordinate with technicians, parts staff, and warehouse staff to ensure spare parts availability

• Collate Operations department timesheets

• Prepare SAP quotes and service invoices

• Assist with creating customer Preventative Maintenance Agreements

• Generate weekly updates and reports

• Provide after-hours administrative support for urgent customer needs (as required)

Please note:

• Occasional after-hours work applies; a phone and laptop will be provided.

• Applicants must have NZ work rights and be based in New Zealand

• Due to the high volume of applications, we appreciate your interest; however, only shortlisted candidates will be contacted within 5 working days.

How to Apply

Please apply here, ideally with your CV in Word format. A cover letter is not required.

Your contact for this role is  📧 [email protected]
📞 09 600 5151