Client Support-Scheduler

Are you passionate about our community and making a difference to peoples lives? Great opportunity to work for a not-for-profit organisation, whose main focus is to provide people with disabilities access to an array of services designed to make life easier and more meaningful. This is a great opportunity to be part of a remarkable organisation and team that aims to make a difference in the lives of disabled people! 

We have an immediate need for 6 Client Support people for a minimum of 3 months+  assignments. Responsible for carrying out Client Support activities efficiently to ensure people with needs and their families / whānau receive a supported, person-centred approach to ensure prompt and effective access to the right supports. Responsible for providing impartial, objective and credible advice to client issues and queries in a manner that reflects purpose and values.

Responsibilities include:

• Schedule and coordinate client assessments, ensuring timely communication and written confirmations where required.

• Identify and prioritise client needs using a user-driven, person-centred approach and effective resource planning tools.

• Provide accurate information and guidance on eligibility, services, referrals, privacy, and supported decision-making.

• Build strong, trusting relationships with clients, whānau, and stakeholders, managing sensitive conversations with empathy.

• Support clients to access appropriate services, including alternative options for those not eligible.

• Maintain accurate records, high-quality data entry, confidentiality, and efficient administrative processes.

• Demonstrate commitment to health and safety, professional development, teamwork, and continuous improvement.

About You:

• Experience in a customer-facing role
• Strong systems and data entry skills
• Excellent communication and phone manner
• Ability to work calmly under pressure and maintain personal resilience
• Health and/or disability-related qualification
• Experience in a health and/or disability support environment

Key Skills & Attributes:

• Professional, collaborative, and self-managing
• Culturally aware and inclusive
• Strong written skills with attention to accuracy and detail
• Empathetic, adaptable, and client-focused

Immediate start, good hourly rate, flexibility with hours, full time .  Assignment is till end of June 2026, maybe extended  . You will get the opportunity to be part of a hard working organisation that are passionate about delivering a high level of service to their valued clients in the community.

If you are passionate about client-centred support and want to contribute to positive outcomes for disabled people and their families, we would love to hear from you.