VDL is seeking a reliable and organised Logistics Office Administrator to support our freight, courier and logistics operations in Queenstown. This permanent full-time role involves customer communication, scheduling support, operational administration, record management and office coordination. We are looking for someone with strong organisational skills, attention to detail and the ability to work in a fast-paced logistics environment supporting daily business operations.

Logistics Office Administrator

Due to continued growth, we are seeking a capable and organised Logistics Office Administrator to support our management team with daily office administration, customer communication and logistics coordination support duties.

About the Role

This is a permanent full-time office-based administrative support role based in Queenstown, with a guaranteed minimum of 40 hours per week.

The role focuses on office coordination, customer service, operational administration, scheduling support and record management under the direction of management.

This role does not involve driving duties, warehouse labour or senior operational management responsibilities.

Key Responsibilities

  • Provide administrative support to the Director and Operations Manager
  • Manage incoming emails, phone calls and customer enquiries
  • Assist with coordinating courier and freight schedules under management direction
  • Communicate with drivers regarding delivery updates and operational information
  • Liaise with customers regarding freight bookings, delivery enquiries and service updates
  • Maintain operational records, spreadsheets, delivery documentation and customer files
  • Support invoicing administration and customer account follow-ups
  • Assist with compliance administration including vehicle records, driver records and health and safety documentation
  • Prepare reports, forms, spreadsheets and general business documents
  • Monitor and follow up customer requests, delivery issues and internal administrative tasks
  • Maintain accurate filing, document management and office systems
  • Support customer service and office coordination across daily logistics operations
  • Perform other reasonable administrative duties as required

Skills and Experience Required

  • At least one year of relevant experience in administration, office support, customer service, logistics administration or a similar support role
  • Strong written and verbal communication skills
  • Good computer skills including Microsoft Office/Google Drive, email systems and spreadsheet use
  • Strong organisational skills and attention to detail
  • Ability to manage multiple tasks in a busy environment
  • Professional and customer-focused approach
  • Good record-keeping and document management ability
  • Ability to work independently and as part of a team

What We Offer

  • Permanent full-time employment
  • Salary range of $60,000–$68,000 per annum depending on experience
  • Stable long-term opportunity within a growing logistics business
  • Supportive team environment
  • Exposure to transport, freight and courier operations
  • Opportunity to further develop administration and logistics coordination experience
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